Stardock Support is down?

eSupport, MyColors, WindowBlinds, Impulse,...

Published on April 10, 2008 By SteveGosselin In Stardock Support General

Hi,

I have submitted two tickets: SBY-457148 (Mar 31 2008 03:41 PM) + LEZ-845190 (Apr 02 2008 08:37 PM). Still no answer from Stardock Support.

Also, Stardock seems to have some problems with their softwares/addons:
- Impulse > Many problems (Problematic MyColors update process - Vista)
- Impulse > Automatic archiving doesn't work or doesn't exist (before the update process)
- Some problems with WindowBlinds (Vista)
- Impulse > MyColors Cosmos not listed
- Impulse > Some programs are not listed (Object Desktop Premium Suites, Desktop Gadgets and ObjectDesktop Documentation)
- Impulse > Very sloowwwly navigation (Community tab)
- MyColors Sins of a Solar Empire > Buggy under Vista
- WindowBlinds 6 > Child windows not skinned in Opera, WinRAR, MP3Tag and Command Prompt. (YLK-131195 - Jun 22 2006 12:56 AM)
- WinCustomize Website > Not compatible with Opera browser.
- WinCustomize browser > Out-to-date and problematic (logging errors)

I'm slightly disappointed of Stardock since the last two years. ( I hope that the future will be better...

Notice: I don't know if it is at the good place for this kind of "comments/complains", I don't found the email to submit my comments.

Comments (Page 1)

DorkCoffeez

on Apr 10, 2008

Hi Darken,

I don't show any tickets by those numbers. I even checked your email address for any activity. Please check your mail or spam filter for error responces or auto replies saying that the mail was rejected or recieved. I can assure you we are up and running. If you send something new into support@stardock.com and get nothing back then we didn't get it. Should that happen again PM me with what is going on and I will try my best to help you from there.

Also gripeline@stardock.com is the email to submit comments, complaints, even suggestions.

SteveGosselin

on Apr 10, 2008

Hi Seabass,

Thank for the reply.

- WindowBlinds 6 + Winamp 5.53 (5.531) = APPCRASH [Vista only] | LEZ-845190 (Open)
- Problematic shadow - WindowBlinds 6.09g[b].135 [Vista] | SBY-457148 (Open)
- WindowBlinds 5 - Windows not skinned | YLK-131195 (Received)

Also gripeline@stardock.com is the email to submit comments, complaints, even suggestions.

Thank you.

S J N

on Apr 10, 2008

I have sent 4 e-mails which have responded with

Hi,

Thank you for your email.

Your email has been filtered and has -NOT- been read due to the following reasons...

1) It matched or contained key items which caused it to be flagged as spam
2) It did not have a subject
3) The body of your email was blank
4) The attachment was a BMP file. To conserve size, please convert it to a JPG or GIF.
5) It contained profanity or abusive language
6) You use a mail filtering/certification system, which requires us to validate our email address

Please restructure your email and resend it so that we may assist you.

Please do not reply to this email.

Thank you,
Stardock Support.

I do not understand??

DorkCoffeez

on Apr 10, 2008

Hey guys. It seems that some of the emails in the transition of our support system did not make it. We are looking into the problem right now. Also we are addressing the mail rules that have been blocking certain emails.

SJN I found a ticket that came to resolution near March the 5th. I will look up any old tickets in the current system to see if I can help.

Please be patient, we will have this fixed as quickly as possible.

SteveGosselin

on Apr 10, 2008

Hi Seabass,

Okay, thanks.

S J N

on Apr 10, 2008

SJN I found a ticket that came to resolution near March the 5th. I will look up any old tickets in the current system to see if I can help.

Thanks Seabass. That (March) issue has been resolved. Today, I wanted to know why my OD Ultimate code is invalid since my registration goes to December 2009.

S J N

on Apr 11, 2008

Tried sending 3 more e-mails to support and am getting the same response as in erply #3.

milksama

on Apr 11, 2008

Darken: Were you possibly submitting tickets through our old system? Please be sure to use https://esupport.stardock.com (new address) to submit tickets. This is now hosted at Stardock and is a more permanent solution than the previous implementation.

S J N: Could you please submit one of your emails to https://esupport.stardock.com? (Click Submit a ticket at the bottom)

ZubaZ

on Apr 11, 2008

I notice the "old" site is still up. It's referenced in all sorts of posts here in the forums.
Can esupport put up a redirect there to the new site?

DorkCoffeez

on Apr 11, 2008

It appears the old system is manually creating tickets. Please make sure that your tickets are going to the correct support system. In the mean time we will be slowly shutting down the old system to prevent this from happening.

Milksama and Rabbit are moving the tickets over manually today.

The new system is here: https://esupport.stardock.com/
And is identifed by the new icon:

This is the old system and should not be used: https://www.stardock.helpserve.com

Once again my apologies for delays in assistance guys. With the settings we had in place this shouldn't have happened. We will be moving and answering tickets all day today. Please let us know if you have specific questions or troubles.

SteveGosselin

on Apr 11, 2008

Darken: Were you possibly submitting tickets through our old system?

Hi,

Oooops, bingo > hxxxp://stardock.helpserve.com (old system)

Milksama and Rabbit are moving the tickets over manually today.

Thanks guys!

wulfn1

on Apr 11, 2008

new support page doesn't like my login.
keeps saying it isn't the right user name or password. but I have double checked and it's the right one.

S J N

on Apr 11, 2008

new support page doesn't like my login.
keeps saying it isn't the right user name or password. but I have double checked and it's the right one.

It's happening to me too.

SteveGosselin

on Apr 11, 2008

Work fine for me.

S J N

on Apr 11, 2008

When I look at the registrations on Impulse the Object desktop Ultimate is high-lited in red.
Stardock sent me all my registrations 2 days ago.

Product Name : Object Desktop Ultimate
User Name :
Download : http://www.impulsedriven.com/about.asp (Install Impulse and use serial)
Serial Number :
Expires : Monday, December 28, 2009

I have re-entered the Serial # and I get a message that it is invalid.

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